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Rules for participation in tours organized by the Alanya Travel Turizm

We accept bookings subject to the following Booking Conditions.

A 'Client' is all persons named on the agreement intending to travel with us. A 'Product' is any service sold by ALANYA TRAVEL TOURISM under the name of Alanya Tourism Travel Trips. All Clients will be deemed to have read, understood & accepted all Booking Conditions.

To confirm a booking we require that the agent has taken full payment of all payments due.

A contract between the ALANYA TRAVEL TOURISM comes into existence when we have confirmed the booking in writing & issued a Confirmation. The person signing the booking form (that incorporates these terms & conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, & confirms that all such persons are fully aware of & understand these terms & conditions.

The said contract, including all matters rising from it, is subject to Turkish Law & the exclusive jurisdiction of the Turkish Courts. No employees or representatives of ALANYA TRAVEL TOURISM has any right to alter, vary or waive any of these terms & conditions, not to undertake any liability whatsoever on behalf of ALANYA TRAVEL TOURISM, unless such be in writing & signed by the Director of ALANYA TRAVEL TOURISM. ALANYA TRAVEL TOURISM reserves the right to decline any booking at their discretion without further explanation.

Amendments & Cancellations by Clients

Clients can cancel at any time.

Resignations and Refunds

The cancellation will be effected at the time that ALANYA TRAVEL TOURISM receives a written request from the Client & the following cancellation charges will apply. Prior to 6 weeks of departure, 10% of the Product cost. Within 6 weeks until 4 weeks 25% of the net product cost. Within 4 weeks until 2 weeks 30% of the Net Product cost. Within 2 weeks or less no refund is given. No refund is given for a partially used Product.

If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard & cost provided that written notice is confirmed by ALANYA TRAVEL TOURISM.

If a refund is payable by ALANYA TRAVEL TOURISM to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 & with consideration of evidence of exceptional circumstances. ALANYA TRAVEL TOURISM will not pay fees charged to the Client by the Client’s bank for processing the credited amount.

Information & Pricing Policy

Your reservation request will be confirmed upon receipt of the deposit which is 25% of the total tour rate. Please note that travel arrangements are not confirmed until you receive our written confirmation.

The balance of the total amount is due in 30 days prior to the tour date unless otherwise specified at time of booking. Hotel / Airline bookings & tour reservations received within 60 days to departure require full payment.

Before a booking is confirmed, ALANYA TRAVEL TOURISM reserves the right to amend price of product due to any circumstances outside the control of ALANYA TRAVEL TOURISM such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares & the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.

Payments can be made via bank transfers, Visa or MasterCard, via authorization (Subject to 3% processing fee; credit card copy may be requested). Product information is published by ALANYA TRAVEL TOURISM in good faith & ALANYA TRAVEL TOURISM will use its best endeavours to operate all Products. ALANYA TRAVEL TOURISM reserves the right to change any of the facilities & services described in its publications & to substitute alternative arrangements of comparable monetary value without compensation & accepts no liability for loss of enjoyment resulting from any change.

Cancellation by ALANYA TRAVEL TOURISM

ALANYA TRAVEL TOURISM reserves the right to cancel any confirmed booking in any circumstances, however, ALANYA TRAVEL TOURISM will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of ALANYA TRAVEL TOURISM. Compensation is not available if ALANYA TRAVEL TOURISM is forced to cancel or in any way change a tour due to force majeure but where ALANYA TRAVEL TOURISM is unable to provide the tour booked, ALANYA TRAVEL TOURISM will return to the Client all monies paid to ALANYA TRAVEL TOURISM (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.

Travel Insurance

Adequate insurance is mandatory for all Clients to cover at least but not limited to medical & repatriation expenses, loss of luggage & cancellation or curtailment of a Product & should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client & his personal belongings are the sole responsibility of himself. TURIZM accepts no liability on the Client's behalf where ALANYA TRAVEL TOURISM has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

Liability of ALANYA TRAVEL TOURISM

ALANYA TRAVEL TOURISM & in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel & Clients undertake such risks at their own volition. ALANYA TRAVEL TOURISM accepts no liability of Client's damages where ALANYA TRAVEL TOURISM has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. ALANYA TRAVEL TOURISM accepts no liability if there has been no fault on the part of ALANYA TRAVEL TOURISM or its' suppliers, & the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of ALANYA TRAVEL TOURISM by force majeure & the consequences of which could not have been avoided even with all due care.

In respect of carriage by air, sea & rail & the provision of accommodation, ALANYA TRAVEL TOURISM’S liability in the said cases will be limited in the manner provided by the relevant international conventions.

ALANYA TRAVEL TOURISM accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of ALANYA TRAVEL TOURISM by force majeure.

Travel Documentation

It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines & other medical certificates & all necessary travel documents. Alanya Travel Turizm is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Alanya Travel Turizm but without liability.

Health & Conduct

All Clients are expected to satisfy themselves prior to booking that they are fit & able to complete the itinerary of their chosen tour as described in the program. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, & make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions & relieve Alanya Travel Turizm from any obligations & liability.

Client Exclusion & Local Law

Clients agree to accept the authority & decisions of Alanya Travel Turizm & its supplier's employees & representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Alanya Travel Turizm. In the case of Client ill health, Alanya Travel Turizm may make such arrangements as it sees fit & recover the costs thereof from the Client. Passengers agree to comply with the laws & regulations of the countries they travel.

Alanya Travel Turizm shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

Photografying

Our authorised representatives may take photographs & films of our Clients while using any Alanya Travel Turizm Product. Alanya Travel Turizm reserves the right to use said material for any advertising or promotion without obtaining further consent. Alanya Travel Turizm also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Alanya Travel Turizm or its Products in promotional literature.

Complaints

If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Alanya Travel Turizm employee so that Alanya Travel Turizm can use its best endeavours to rectify the problem. Alanya Travel Turizm cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Alanya Travel Turizm’s liability to pay compensation. Should Alanya Travel Turizm be unable to resolve the problem on the spot a complaint must be made at your earliest convenience.

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